Bring the streaming reliability workflow you want to pressure-test.
Tell us which evidence requirements need to stay visible, which recovery decisions you want to govern, and which integrations the evaluation needs to work with. We'll use the first conversation to make the scope practical — no performance promise, just a clear next step.
Three kinds of teams send us the messages.
The form below reaches the same people building the platform. Operator-grade inbound only — if the request is purely exploratory, the waitlist or the benchmark-subscribe form is the better lane.
Streaming startups
Earlier than first major incident. Building the on-call rotation on the way.
A founder/head-of-platform who needs a vendor-neutral runtime to grow into, without taking on a second monitoring suite on day one. Most often: pre-Series-A or fresh post-launch traffic.
OTT platforms
Already past 50M MAU. Looking at the next-decade incident posture.
A VP Engineering / SRE lead at a catalogue-driven OTT or FAST service, often with a multi-CDN posture and a regional packager footprint. Investment-grade uptime reporting to the board.
Live broadcasters
Sports, news, premium live. Where every incident is a contractual event.
Director of Broadcast Engineering / Operations at a linear-to-CTV broadcaster or a premium-rights holder. The playout and inbound contribution paths where downtime is a contracted event.
Four kinds of messages land here.
If your question fits one of these, the form below is the right lane. Anything that doesn't fit — a six-month enterprise RFP, a non-streaming use case — gets routed back through the demo or pricing surface, not silently dropped.
Incident-response engagement
A live walkthrough, on us, built from your last incident.
You share the timeline — the affected geography, the symptom, the moment it cleared. We come back with an incident replay, the ranked root cause across encode / edge / DRM, and the typed remediation the Streamwake agent would have run on the same signal bus. Operator-confidential.
Integrations
Mux, Bitmovin, AWS, Broadpeak, Wowza, any CDN, PagerDuty.
Where the catalog already covers you, the integration is wired on provisioning. Where it doesn't, an integration lead scopes the surface and gives a date. Pre-sales questions about coverage, scope of write access, and rate-limit posture are answered from a person who has shipped the integration.
Benchmark program
The quarterly reliability benchmark — methodology, joining, contributing data.
For editors, analysts, and competitor owners: the framing of the quarterly report, the rules of engagement for contributed telemetry, and how to opt a title into the cohort. We share the methodology document and back-channel the underlying definitions before anything publishes.
Custom deployments
Regulated residency, on-prem, or non-standard packager footprints.
Telco-grade or content-rights-locked environments where the standard managed runtime is not the right answer. A solutions engineer walks you through the on-prem posture, the air-gapped option, and the residency perimeter, before any commercial commitment — no scoping workshops required.
We'll get back within two business days.
Tell us which streaming reliability workflow you want to pressure-test, what evidence must stay visible, and which integrations the evaluation needs to work with. A person on the team reads every submission each business day. For security questionnaires and disclosure, please email streamwake@polsia.app directly so it lands in the right queue.
Three sibling lanes for the cases below.
The form above is for operator-grade inbound. If the question is lighter, the waitlist or the benchmark-subscribe form is the better entry — and reading the four-stage loop first is the fastest way to know whether Streamwake is even the right surface.