A vendor-neutral incident-response workflow for streaming video.
Streamwake is testing a governed loop for investigating failures, reviewing remediation, and checking viewer recovery across selected streaming examples. The public walkthroughs are evidence for the workflow, not a claim of universal connector coverage or autonomous production recovery.
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The full operational loop · verified recovery closes the cycle
Compare the loop with traditional monitoringFixed is not the same as recovered: the incident closes only after the original viewer signal agrees. The benchmark explains the measurement framework and labels any sample or published result with its provenance. Read the quarterly streaming-reliability benchmark.
Monitoring and incident response are different workflows.
Monitoring can surface a signal. This comparison maps a proposed governed response loop from first evidence to a reusable incident record; it is not a universal claim about every monitoring product or deployment.
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- DetectTraditional monitoring
Emits a threshold, health, or alert signal.
Proposed Streamwake workflowCorrelates the relevant streaming signals into one incident surface.
- InvestigateTraditional monitoring
Leaves the operator to open dashboards and correlate the evidence.
Proposed Streamwake workflowJoins cross-layer evidence and presents a ranked root cause with explicit confidence.
- DecideTraditional monitoring
Exposes charts and runbooks while the operator selects the next step.
Proposed Streamwake workflowProposes a typed, scoped remediation with its rationale.
- ApproveTraditional monitoring
Can alert, but does not itself provide a governed action checkpoint.
Proposed Streamwake workflowRequires role-scoped human approval before a permitted write.
- ActTraditional monitoring
Hands the operator a runbook or vendor-console change.
Proposed Streamwake workflowRuns the approved action within the defined blast radius and records the action.
- VerifyTraditional monitoring
Returns the operator to aggregate health dashboards.
Proposed Streamwake workflowRe-probes the affected viewer surface and confirms viewer-level recovery before closure.
- LearnTraditional monitoring
Leaves the postmortem as a separate manual follow-up.
Proposed Streamwake workflowCaptures evidence, decisions, actions, and outcome in a reusable incident record.
Workflow note: This is a workflow distinction, not a claim that every monitoring product behaves identically.
Read the canonical comparisonThe streaming incidents your team handles tonight decide next quarter.
Five hard metrics that come out of a primetime fixture — and that your leadership reads off the streaming line the morning after. Streaming reliability is not an engineering metric. It is a business metric.
A planning lens for viewer impact when a stream breaks; the homepage does not publish a causal benchmark for a ninety-second outage.
A planning lens for revenue exposure during playback failures; customer-specific ad, sponsorship, and SLA effects require evidence from the customer environment.
A planning lens for support load after a primetime failure; the homepage does not claim a measured reduction in tickets.
A planning lens for engineering time spent in incident response; no customer-specific time saved is claimed here.
A planning lens for stakeholder confidence after incidents; any business impact should be measured with the customer’s own reliability data.
Three capabilities, end to end across the streaming stack.
Three capabilities, end to end — explainable to a non-engineer, without softening the technical credibility underneath.
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Streamwake maps a proposed workflow across the pipeline —
not a universal coverage claim.
The diagram shows where a governed response workflow could observe, classify, and document evidence. Published case studies are labeled separately; connector coverage and automated actions require evaluation.
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Source signals from encoder, CDN, and DRM land on one bus.
Learn more →Per-title CMAF, HLS, and DASH profiles with the right DRM and captions.
Learn more →Read the manifest-timeout case study →Health-weighted multi-CDN routing that rebalances on demand.
Learn more →Viewer-side QoE from the MIT-licensed player SDK, joined with engagement.
Learn more →Engagement and QoE written up before the next session starts.
Learn more →Read the live-event case study →
Four incident types,
walked through end to end.
Published walkthroughs — what the response classified, what it changed or kept bounded, what it surfaced for the on-call, and what made it into the analysis. Not a feature catalog. `TESTED` means the linked controlled example is repeatable; it does not imply production-wide coverage.
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What it fixes,
per incident type.
Six failure modes used in published patterns and proposed walkthroughs. The status tag on each card distinguishes a controlled example from a conceptual response path.
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Bring us your last streaming incident — we'll map a proposed Streamwake walkthrough.
Describe a recent outage — encoder, CDN, ISP, or DRM — and the team can return a no-cost, evidence-bounded walkthrough. It is an evaluation conversation, not a guarantee that Streamwake would have prevented or fixed the incident.
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See the agents running on a live channel.
A public Mux test stream below, an agent console polling it every five seconds, and the surface shown in the controlled demo — what gets instrumented, what gets routed, and what gets written up. This is not evidence of production incident automation.
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Vendor-neutral. Verifiable recovery.
A proposed operating model from the first signal to a documented recovery check.
CONCEPTUALThe concept extends beyond root-cause analysis: govern a remediation proposal and document the recovery check before an example incident closes. The published material is vendor-neutral in framing; implementation scope still requires evaluation.
Detect. Investigate. Decide. Approve. Act. Verify. Learn.
The proposed loop gives operators a shared order for evidence, recommendation, approval, action, verification, and learning. Controlled walkthroughs show the sequence; they do not establish that every step runs against every vendor.
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A developer-first view of the pipeline,
with coverage still in evaluation.
A clean developer-first surface sits on top of encoding, packaging, multi-CDN delivery, DRM, and viewer analytics — so the agent sees the same picture your team sees.
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Try it, read it, or price it.
A status page your viewers can trust,
on your own account.
Branded per-account hosted status page — incident posting, a structured timeline of updates, end-user email subscriber notifications, and a public embeddable badge. Live, public, no login needed to view.
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What’s live now.
Surfaces that shipped this quarter — grounded in the routes linked below, not reserved for the roadmap.
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Postmortems land where your team already lives.
The proposed platform story joins infrastructure and viewer evidence into a shared record. Published materials show the format; connector and delivery coverage remain evaluation-specific.
- Single event bus for encoding, CDN, DRM, and QoE signals.
- Typed webhooks + REST for ingest, packaging, and ops.
- Checked-in @streamwake/player-sdk source for web telemetry; public distribution remains unverified, with REST surfaces for mobile and console.
- Vendor-agnostic ingest — connect Mux or AWS MediaLive + MediaPackage with one POST and Streamwake handles the rest.
Cataloged integrations
BETABrowse the full catalog in /app/integrations — listed surfaces still need connector-specific evaluation.
Questions teams ask
before turning the loop on.
Still on the fence? Write to us.
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Fewer 3 a.m. pages.
A team that sleeps.
Streamwake is in early access with engineering teams running live and on-demand video. If you’re running video infrastructure today and you want to see how the agent loop fits your pipeline — write to us.
Register a stream, get agent-driven health, rebalancing, and auto-postmortems.
Your last incident.
A walkthrough, on us.
Send a 2–3 sentence summary of the streaming incident you keep replaying. We'll come back with a walkthrough of how Streamwake's agents would have classified, fixed, and written it up — no sales pitch, no commitment. Free, and your details never leave the operator inbox.
Free. Operator-confidential. Replies from a person on the team within two business days.
or use the contact formBrowse the /resources hub