Streamwake
Vendor-neutral
Streaming video · autonomous incident response

The vendor-neutral autonomous incident-response layer for streaming video.

Investigating failures, governing remediation, and verifying that viewers actually recovered — across Mux, Bitmovin, AWS, Broadpeak, Wowza, any CDN, and PagerDuty. Autonomous when safe, human-gated when necessary, auditable always. No consolidation onto a Streamwake-owned monitoring suite.

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The full operational loop · verified recovery closes the cycle

Compare the loop with traditional monitoring
See PricingWatch a live incident demoStart
From detection to fix
DetectSignals joined into one incident view
DecideRoot cause ranked before remediation
ActScoped fixes run autonomously or with approval
VerifyRecovery checked before the incident closes

Fixed is not the same as recovered: the incident closes only after the original viewer signal agrees. The benchmark explains the measurement framework and labels any sample or published result with its provenance. Read the quarterly streaming-reliability benchmark.

The difference in one view

Monitoring isn’t incident response.

Monitoring can surface a signal. Streamwake carries the incident through a governed response loop — from first evidence to a reusable incident record.

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Seven-stage loopOne shared response order.
Traditional monitoringStreamwake incident response
  1. Detect
    Traditional monitoring

    Emits a threshold, health, or alert signal.

    Streamwake

    Correlates the relevant streaming signals into one incident surface.

  2. Investigate
    Traditional monitoring

    Leaves the operator to open dashboards and correlate the evidence.

    Streamwake

    Joins cross-layer evidence and presents a ranked root cause with explicit confidence.

  3. Decide
    Traditional monitoring

    Exposes charts and runbooks while the operator selects the next step.

    Streamwake

    Proposes a typed, scoped remediation with its rationale.

  4. Approve
    Traditional monitoring

    Can alert, but does not itself provide a governed action checkpoint.

    Streamwake

    Requires role-scoped human approval before a permitted write.

  5. Act
    Traditional monitoring

    Hands the operator a runbook or vendor-console change.

    Streamwake

    Runs the approved action within the defined blast radius and records the action.

  6. Verify
    Traditional monitoring

    Returns the operator to aggregate health dashboards.

    Streamwake

    Re-probes the affected viewer surface and confirms viewer-level recovery before closure.

  7. Learn
    Traditional monitoring

    Leaves the postmortem as a separate manual follow-up.

    Streamwake

    Captures evidence, decisions, actions, and outcome in a reusable incident record.

Workflow note: This is a workflow distinction, not a claim that every monitoring product behaves identically.

Read the canonical comparison
What this is, in five lines

The streaming incidents your team handles tonight decide next quarter.

Five hard metrics that come out of a primetime fixture — and that your leadership reads off the streaming line the morning after. Streaming reliability is not an engineering metric. It is a business metric.

Viewer loss

A stream that breaks for ninety seconds loses mid-fixture viewers who do not come back to the next quarter. That is the leading metric your CEO notices first.

Revenue risk

Ad impressions drop with the buffer-cliff, sponsorship SLA credits kick in, and the quarterly revenue number chases the reliability chart down.

Support load

Support tickets per primetime fixture compound. Each avoided ticket is a real cost per interaction — and a long tail your contact center feels for days.

Engineering time

Weekend war rooms and on-call nights lost. Quarter over quarter, this is the number your engineering team feels most directly.

Confidence

Board, sponsors, and partners measure the live video line on reliability. Confidence compounds when incidents close quietly — and erodes the moment one does not.

Skip to operational details
What Streamwake actually does

Three capabilities, end to end across the streaming stack.

Three capabilities, end to end — explainable to a non-engineer, without softening the technical credibility underneath.

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Correlate
Join every signal into one typed incident
Encoder, CDN, DRM, audience, and player all land on the same event bus. The agent turns the cross-domain correlation into one typed incident with the affected surface and timeframe attached — so the team reads one story, not five dashboards.
Recommend
Propose the smallest safe remediation
The agent returns a typed remediation candidate with explicit confidence and the smallest safe action it would take. Operator RBAC holds the gate — nothing writes to vendor config until a permitted operator signs off, with a typed hand-off.
Verify
Re-probe the same signal bus post-action
Recovery is measured against the original failure class, on the same bus. The incident only closes when viewers actually recovered — anything outside the window reopens with new evidence attached.
From ingest to experience

Streamwake sits across the entire pipeline —
not at one point.

One agent loop across the entire pipeline — watch, classify, fix, and write up, at every stage.

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  1. Stage 01Ingest
    Watches the ingest bus

    Source signals from encoder, CDN, and DRM land on one bus.

    Learn more →
  2. Stage 02Package
    Classifies package drift

    Per-title CMAF, HLS, and DASH profiles with the right DRM and captions.

    Learn more →Read the manifest-timeout case study →
  3. Stage 03Deliver
    Routes around CDN brownouts

    Health-weighted multi-CDN routing that rebalances on demand.

    Learn more →
  4. Stage 04Play
    Verifies startup QoE

    Viewer-side QoE from the MIT-licensed player SDK, joined with engagement.

    Learn more →
  5. Stage 05Experience
    Reports engagement + recovery

    Engagement and QoE written up before the next session starts.

    Learn more →Read the live-event case study →
Incident walkthroughs

Four incident types,
walked through end to end.

Published walkthroughs — what the response classified, what it changed or kept bounded, what it surfaced for the on-call, and what made it into the analysis. Not a feature catalog.

Claim status labels: see definitions.

Encoder · Live
TESTED
Break the Stream
A live encoder regression rolls the bitrate ladder mid-broadcast — ABR switches overshoot, Samsung TVs buffer, EU viewers see black frames for ~40 s.
Viewer impactRead the writeup
Network · Mis-attribution
TESTED
ISP congestion vs CDN failure
Last-mile ISP congestion masquerades as a CDN outage — operators page the wrong team, the manifest gets reissued, and viewers only get worse.
Viewer impactRead the writeup
DRM · Validation
TESTED
DRM license validation latency spike
Widevine license handshakes balloon from 180 ms to 4 s after a keyserver cold start — premium-tier viewers see a “content not available” wall.
Viewer impactRead the writeup
Cross-channel · Synthetic
TESTED
WBD multi-channel outage
Two public scope reports become a source-separated timeline, ranked illustrative hypotheses, a seven-stage Consistency Pass, and viewer-first recovery criteria — with no WBD root cause claimed.
Viewer impactRead the writeup
Outcomes by failure mode

What it fixes,
per incident type.

Six failure modes the Streamwake reliability agent catches on real primetime cohorts — and the write-up that shows how each one classified, remediated, and split between the acts the agent ran on its own and the acts it surfaced to humans.

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CDN · Brownout
UNSUBSTANTIATED
CDN brownout
Edge outage or cache-miss under load. Streamwake re-pins the cohort to a healthy POP, pre-warms the next segment, and rebalances before the buffer-cliff reaches viewers.
Read the CDN guide
DRM · Latency
UNSUBSTANTIATED
DRM latency
License-fetch stalls when the keyserver goes cold. The agent prewarms the certificate cache, pins license requests to a peered POP, and bumps the entitlement-cache TTL.
Read the DRM cold-start postmortem
Encoder · ABR
UNSUBSTANTIATED
Encoder regression
ABR-ladder switchovers that overshoot the cohort-aligned target. The agent snaps the mid-window weighted average to the incoming rung, raises the egress-budget tolerance, and scales the encoder pool.
Read the encoder-ABR postmortem
Manifest · Drift
UNSUBSTANTIATED
Manifest drift
HLS/DASH manifests that desync mid-window — segment numbering drift, EXT-X-DATERANGE loss on stitched output, discontinuity tags injected out-of-window. Streamwake detects the drift, re-packages the title, and reissues the manifest from a clean source.
Read the manifest-drift postmortem
Device · Startup
UNSUBSTANTIATED
Device failure
Player-init stalls — MSE/DRM attach failures, codec misses, autoplay-policy blocks, soft device vetoes. Streamwake isolates the failing lane from player telemetry and routes around it before the cohort notices.
Read the player-startup guide
Network · Last-mile
UNSUBSTANTIATED
Regional congestion
Last-mile ISP / IXP congestion that looks like a CDN failure (and vice versa). The agent disambiguates the two with parallel probes and applies the right branch — re-route the POP, not the manifest.
Read the ISP-vs-CDN guide
Final step

Bring us your last streaming incident — we'll show you how Streamwake would have handled it.

Describe a recent outage — encoder, CDN, ISP, or DRM — and we'll come back with a no-cost diagnosis from the team.

UNSUBSTANTIATED

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Prefer a structured evaluation?See the seven-stage loop →
How it works · engineering view

See the agents running on a live channel.

A public Mux test stream below, an agent console polling it every five seconds, and the surface the agents see — what gets instrumented, what gets routed, and what gets written up.

Source surface
stream.live · demo channel
LIVE
demo · Big Buck Bunny (HLS)HLS · 720p
source: mux public test assetautoplay · muted
Agent console
agents.live · waiting
TESTED
idle
POST /api/v1/streams with { "sourceUrl": "https://…" } to register a stream.
waiting for first stream…
last action: —uptime —
Incident-drivenreasons over tickets
5-s probelive channel monitoring
7 sources · 6 destinationsvendor-agnostic surface
Public statusper-account hosted page
Our mission

Vendor-neutral. Verifiable recovery.

Owned from the first signal to the moment viewers are back on the stream.

AI that finds the root cause faster is now table stakes. Streamwake owns the rest — governing the remediation, and confirming that the viewers actually recovered before the incident closes. Vendor-neutral across encoder, CDN, DRM, and player.

Operational lifecycle, end to end

Detect. Investigate. Decide. Approve. Act. Verify. Learn.

Streamwake tells operators what happened, why, and what to do — not just collects metrics. Approve sits between Decide and Act, so nothing writes to vendor config until a permitted operator signs off. That’s the loop a monitoring tool leaves open.

Read the Verify criteriaRead Approval Governance
Step 01
Detect
Per-channel signals — QoE, encoder health, CDN egress, DRM handshake latencies — feed a single event bus. Anything anomalous gets a priority, not a ticket. Operators can also ask the natural-language copilot — e.g. "why are Samsung TVs buffering in EU?" — for a grounded answer over the most recent events.
Step 02
Investigate
The agent joins recent history and cross-domain correlation — encoder × CDN × DRM × player — into a typed incident with the affected surface and timeframe already attached.
Step 03
Decide
An LLM-classified remediation candidate comes back with explicit confidence and the smallest safe action it would take. The proposal is typed, scored, and ready for review before anything is written.
Step 04
Approve
A permitted operator signs off — within role-scoped blast-radius RBAC, against whitelisted actions, with a typed hand-off. Nothing writes to vendor config until a human approves it.
Step 05
Act
Reroute egress, roll a flag, re-package the title, or quarantine a node — the approved action runs against the smallest safe surface and is logged end to end.
Step 06
Verify
The same bus is re-probed post-action. Recovery is confirmed against the original failure class before the incident closes; anything outside the window reopens with new evidence attached.
Step 07
Learn
A structured postmortem — what happened, what was tried, what changed — lands in Slack, Linear, or PagerDuty the moment the loop closes. Reused playbooks index the next response.
From ingest to playback

The full pipeline,
covered end to end.

A clean developer-first surface sits on top of encoding, packaging, multi-CDN delivery, DRM, and viewer analytics — so the agent sees the same picture your team sees.

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Encode
Just-in-time encoding
No over-provisioned ladders. Agents emit precisely the renditions a viewer’s network and device can use, per title, per request.
Deliver
Multi-CDN routing
Health-weighted failover across your CDN partners. Agents rebalance on congestion, brown-outs, or geo-shifts without waiting on a human.
Package
Per-title packaging
CMAF, HLS, DASH — packaged per title with the right DRM, captions, and ad markers, generated at publish time.
Protect
DRM that survives rotation
Widevine, FairPlay, and PlayReady with license-server observability. Key-rotation failures are flagged and recovered, not silently retried.
Measure
QoE + engagement reports
Real viewer playback quality, joined with engagement signals. Reports land where the team works — not in a separate dashboard.
Operate
Developer-first API
Drop-in telemetry via @streamwake/player-sdk (MIT) — hooks any <video> element plus optional hls.js — alongside REST and typed webhooks for ingest, packaging, and ops events.
Explore the surface

Try it, read it, or price it.

Read-only
Stream Check
Paste any live URL and get a 30-second health report. No signup.
Open
Try it
Incident Lab
Pick a real incident pattern and watch the agent loop work through it.
Open
Try it
Demo
See the agent handle a staged outage, end to end.
Open
Read-only
Streaming incident cost
A 30-second interactive estimate of what your last quarter cost.
Open
Status pages

A status page your viewers can trust,
on your own account.

Branded per-account hosted status page — incident posting, a structured timeline of updates, end-user email subscriber notifications, and a public embeddable badge. Live, public, no login needed to view.

PRODUCTION

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Per-account hosted
/status/<your-slug>
Branded, public, no login required to view. Your account, your brand, your slug.
Incident timeline
Post · update · close
An operator posts an incident, each update hits the structured timeline, the postmortem lands at close. Subscribers see a real card, not a raw status string.
Subscriber notifications
Email on a real flip
End users subscribe with email; an hourly cron emails the moment a status flips — never on a no-op, idempotent across transitions.
See the embeddable badgeLive example status page
Shipped this quarter

What’s live now.

Surfaces that shipped this quarter — grounded in the routes linked below, not reserved for the roadmap.

TESTED

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Copilot
Natural-language incident query
Ask “why are Samsung TVs buffering in EU?” and get an answer grounded in the most recent detected events — powered by the incidents copilot.
Open the copilot
Sources
Vendor-agnostic source connector
Mux, AWS MediaLive + MediaPackage, Cloudflare Stream, Fastly, and Akamai on the source side — plus Prometheus, OpenTelemetry, Grafana, Datadog, and New Relic as observability surfaces. One POST, ingest handled.
See live source surfaces
OSS SDK
Open-source player SDK
@streamwake/player-sdk — MIT-licensed, drop-in, hooks any <video> element with optional hls.js for ABR quality events.
Read the quickstart
Status
Branded public status pages
Per-account hosted status page at /status/<slug> with incident posting, a structured timeline of updates, and email subscribers notified on a real flip — public, no login required to view.
See a live status page
Badge
Embeddable status badge
The shareable version of the same hosted status page — a live SVG dot for your marketing site, one-line JS embed, 30-second poll, no auth to render.
See a live badge
Destinations
Routing agents where teams already live
Slack, Linear, PagerDuty, Opsgenie, and per-account email digests — every destination gets per-channel throttling and idempotent posting so an on-call never sees the same incident twice.
See alert destinations
Benchmark
Quarterly streaming-reliability snapshot
A vendor-neutral view of uptime, detection, and remediation methodology — published quarterly with an editor’s interpretation and clear provenance for any figures.
Read the latest benchmark
Partners
Streamwake for streaming platforms
The inbound partner pitch — what you ship, what we ship, the five-step onboarding rhythm, and the apply form for streaming platforms and tech vendors.
Open the partner pitch
Partners
Partner FAQ
The canonical answer sheet partners reach for before the first call — integration requirements, wire-format details, revenue terms, timeline to go live, and the support channels that come with the program.
Read the partner FAQ
Partners
Partner walkthrough
A five-phase demo script for the next partner call — what to open first, what to say, what to listen for, and the observable artifact that proves each phase landed. Share it with the partner ahead of the call.
Open the walkthrough
Partners
Partner ROI calculator
A planning calculator for streaming-platform partners sizing a Streamwake rollout — slide to your incident load and average MTTR; the projected annual return shows up on the right. No data leaves the browser.
Run the ROI calculator
Partners
Technical integration guide
The wire contract partners build against — SDK init, telemetry payloads, stream registration, and the agent reads. The SDK ships on npm as @streamwake/player-sdk; the API reference renders from the same contract the route handlers emit.
Open the SDK reference
Wired into your stack

Postmortems land where your team already lives.

One source of truth for infrastructure health and viewer experience. Drift, but once decoded, has already been written up — no more pipeline tribes debating what the chart means.

  • Single event bus for encoding, CDN, DRM, and QoE signals.
  • Typed webhooks + REST for ingest, packaging, and ops.
  • MIT-licensed @streamwake/player-sdk for web telemetry; REST surface for mobile and console.
  • Vendor-agnostic ingest — connect Mux or AWS MediaLive + MediaPackage with one POST and Streamwake handles the rest.

Live integrations

17 surfaces
Telemetry sources10
Prometheus0.0.4 scrape
OpenTelemetryOTLP/HTTP push
Grafanametric export
Datadogmetrics · traces
New RelicNRQL · APM
Akamaiedge telemetry
Fastlyedge logs · RT
Mux DataQoE views
Cloudflare Streamplayback events
AWS MediaLive + MediaPackagechannel + origin
Alert destinations7
Slackalerts · postmortems
Linearissue sync
PagerDutypaging · rotations
Opsgeniealert routing
Discordcommunity alerts
Email digestper-account digest
GitHub Actionspublish · rollback

Browse the full catalog in /app/integrations — one POST, ingest handled.

Frequently asked

Questions teams ask
before turning the loop on.

Still on the fence? Write to us.

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Bring an agent on call

Fewer 3 a.m. pages.
A team that sleeps.

Streamwake is in early access with engineering teams running live and on-demand video. If you’re running video infrastructure today and you want to see how the agent loop fits your pipeline — write to us.

Register a stream, get agent-driven health, rebalancing, and auto-postmortems.

or write to streamwake@polsia.app
Operator-confidential walkthrough

Your last incident.
A walkthrough, on us.

Send a 2–3 sentence summary of the streaming incident you keep replaying. We'll come back with a walkthrough of how Streamwake's agents would have classified, fixed, and written it up — no sales pitch, no commitment. Free, and your details never leave the operator inbox.

Free. Operator-confidential. Replies from a person on the team within two business days.

or write to streamwake@polsia.appBrowse the /resources hub